FAQS

WHAT ARE YOUR STUDIO HOURS?


My hours are by appointment only. It is not possible to accommodate walk-in clients; please text or call if requesting a session within 12 hours.
My current studio hours (for signature treatments) are:
Tuesday 1-9pm
Wednesday 2-6pm
Thursday 10am-9pm
Friday 10am-3pm




HOW DO I BOOK A CLASS?


You can book a class right here on the site - just click on the BOOK ONLINE button at the top right hand side of the website or on the specific links within each treatment, class or event. Alternatively, you can head to https://rasawellbeing.as.me/




HOW DO I BOOK A TREATMENT?


You can book a class right here on the site - just click on the BOOK ONLINE button at the top right hand side of the website or on the specific links within each treatment, class or event. Alternatively, you can head to https://rasawellbeing.as.me/




WHAT IF I HAVE TO CANCEL MY TREATMENT?


As most of my clients book ahead at least a month, your cancellation means that it can be very difficult to fill a space at the last minute.
However, I understand that unanticipated events happen occasionally in everyone’s life.
A $55 fee applies if an appointment is rescheduled or cancelled within 24 hours, or in the event of a no-show without notice.
To reduce the likelihood of cancellations, in addition to your booking confirmation I will send you an SMS and email reminder the day prior.
This cancellation fee is waived in the light of COVID-19 in the following circumstances only:
- You have the following symptoms 'with or without having travelled': Fever, cough, runny nose, shortness of breath and other symptoms.
- You have recently returned from overseas travel in the last 21-28 days.
- You have been in contact with a person confirmed sick with COVID-19.
In these cases, I ask that you cancel or reschedule your appointment as soon as possible (even if you wake up on the day with symptoms).




WHAT IS YOUR CANCELLATION POLICY FOR EVENTS AND CLASSES?


- If RASA wellbeing cancels an class or event for which you have registered and paid fees, I will refund the fees in full.
- If you have registered and paid for a class or event cancel your registration:
- 7 days before the event, I will refund the fee in full.
- Fewer than 7 days before the event, I will not refund the fee.
- If you have registered and paid for a class or event do not cancel your registration and do not attend, I will not refund the fee.




WHAT IF I AM LATE TO A TREATMENT?


If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours.
Depending upon how late you arrive, I will then determine if there is enough time remaining to start a treatment.
Regardless of the length of the treatment actually given, you will be responsible for the full session as booked.
I ask that, out of respect and consideration to me and other clients, please plan accordingly and be on time.




CAN I BOOK AT SHORT NOTICE?


TREATMENTS
As most of my clients book ahead at least a month, I cannot usually accommodate last minute appointments. Please call or text 0421 915 946 to confirm.
CLASSES AND EVENTS Absolutely! If the booking link is still active and you can book, the event will be going ahead.




DO YOU WORK OUTSIDE OF SCHEDULED HOURS?


I can - with prior arrangement. TREATMENTS
Treatments scheduled outside of normal business hours, weekends or on holidays will incur an added fee. CLASSES AND EVENTS If you require a bespoke, custom women's circle, baby blessing, wedding circle, sound meditation, groove, yomassage or yoga nidra class, please contact me and I will provide an all inclusive quote.




HOW MUCH TIME DO I NEED TO RESCHEDULE AN APPOINTMENT?


Should you need to amend or reschedule an appointment, a minimum period of 24 hours is required in order for me to extend the appointment to another client in need as well as manage my business (both in terms of time and money).




WHAT PAYMENTS DO YOUR ACCEPT?


TREATMENTS Credit card and cash (exact amount only, I do not carry cash on hand and cannot guarantee change).
You can pay on the day. CLASSES AND EVENTS
Credit card in advance to secure your booking.




I LIKE A REALLY FIRM MASSAGE - IS THAT POSSIBLE?


At RASA wellbeing I specialise in wellness treatments, classes and events designed to support you to relax and unwind.
​During a massage with me I may address one or two problem areas with extra time and more specific techniques and I am happy to work with limited firmer/deeper pressure when requested.
However, please note that I do NOT specialise in full body deep/firm pressure massage, remedial massage, sports massage, neuromuscular or trigger point work. Yomassage massage during a class is always light to medium.




I HAVE A QUESTION/QUERY/REQUEST THAT ISN'T COVERED HERE OR ON THE WEBSITE


Please feel free to contact me in the following ways:
Text / SMS: 042 1915 946
Email: carolyn@rasamassage
DM via FB: www.facebook.com/rasamassage
Call: I will endeavour to return your call. Please be aware that you will likely go through to my voicemail.




ABOUT RASA WELLBEING


RASA WELLBEING is a small, boutique wellness studio for women in Adelaide, South Australia.
I offer deep relaxation hot stone massage, sound massage & healing, yoga nidra, yomassage, women's circles and bodygroove. Each treatment and class has been crafted to offer deep relaxation as a path to wellbeing and self care. I offer wellness treatments in my beautiful urban studio in Ascot Park and classes and events around Adelaide. For more information please visit https://www.rasawellbeing.com/about As most of my clients book ahead at least a month, your cancellation, reschedule or no show means that it can be very difficult to fill a space at the last minute.
Scheduling a treatment, class or event in advance means that we are both committed to your ongoing health and wellbeing.
​Thankyou for your understanding. Carolyn x





 CONTACT ME
CAROLYN
E | CAROLYN@RASAWELLBEING.COM
M | 0421 915 946
 
ALLISON STREET | ASCOT PARK  
 RASA WELLBEING
is a boutique, urban wellness studio for women in Adelaide, South Australia.
I offer deep relaxation hot stone massage, sound massage & healing, yoga nidra, yomassage, group sound meditations, women's circles and bodygroove.
Each treatment and class has been crafted to offer deep relaxation as a path to wellbeing and self care. 
CLINIC HOURS​
TUESDAY: 1PM - 9PM
WEDNESDAY: 1PM - 6PM
THURSDAY: 1PM - 9PM
FRIDAY: 10AM - 3PM
 
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COPYRIGHT © 2020 RASA WELLBEING
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